Write the survey
Mix question types: multiple choice, rating scales, open text and NPS. Add logic so a follow-up only appears for the answers that need one, and finish with a thank-you.
Ask while the moment is fresh
In-app surveys and NPS that reach the right people at the right time. Answers land next to everything else you know about each person, so a score comes with a reason.
NPS, last 90 days
+3852% promoters, 34% passives, 14% detractors
PromotersPassivesDetractors
By planGrowth +45Trial +21
NPS results by plan, with the reasons people gave. Sample data.
What you do
Choose who and when
Surveys use the same targeting as the rest of Kitetrail: by segment, page, behaviour or after a specific event. Sample a share of the audience so you don't ask everyone at once.
NPS comes with sensible defaults: someone who asks to answer later sees it again after 7 days, and nobody is asked twice within 90 days.
What your users see
A short question in the corner of the screen
Surveys appear inside your app in your theme, without sending people to an email or another tab. One click answers; a follow-up asks why.
What you measure
Scores with reasons, by segment
Track NPS over time and split it by plan, company or any property. Read the open answers behind each score, and see how each group uses the product.
TURN PRODUCT INSIGHTS INTO GROWTH
Build a product
users come back to.
Start improving activation, adoption and retention with Kitetrail.
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