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Hosted in Canada, private by default

Every Kitetrail workspace is hosted in Canada today. Your data is stored and processed there, and it's encrypted at rest and in transit.

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Your app and your teamBrowser SDKDashboardHTTP API
TLS
Hosted in Canada
EventsProfilesSession replaysBug reportsAttachmentsBackups
Encrypted at rest

What is stored in Canada for your workspace.

Data residency

Your data stays in Canada

Workspace data is stored at rest in Canada and processed there by our production systems: events, user and company profiles, session replays, bug reports and attachments, survey answers, email content, and the logs and backups that contain any of it.

Data leaves Canada when you send it somewhere yourself, such as to an integration you connect.

Choose your region on GrowthComing soon

Choosing another region for your workspace on Growth and Enterprise is on the way. Until then, every workspace is hosted in Canada.

Residency applies to your workspace, not to where your users are: people anywhere can use your app, and their data is stored with your workspace in Canada.

Ask us about data residency

Privacy and encryption

Private by default

Session replay masks text and form input in the browser before anything is sent. Autocapture records that someone typed, not what they typed. Network bodies are kept only for URLs you allow, and sensitive headers are stripped.

You can delete a person's data through the API when they ask, and recordings expire at the end of your plan's retention period.

Illustration: masked fields in a recording.

Encrypted at rest and in transit

All traffic to Kitetrail uses TLS, and the data we store, backups included, is encrypted at rest.

Access

Roles, SSO and two-factor sign-in

  • Roles and permissions decide who can publish content, see analytics or manage the workspace.
  • SSO with SAML or OIDC, included on Growth with one identity provider and on Enterprise with as many as you need. We set it up with your team.
  • Two-factor authentication on every plan.
  • Enterprise customers get a security review and a data processing agreement.

We don't claim certifications we don't hold. If your review needs specific documents, ask us what we can provide.

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